The IFH Mystery Shopping program for on-site-shopping or call shopping at the point of sales analyze your current performance from a customer’s point of view. In addition to identifying strategic areas of needed improvement, the program also provides a variety of integrated tools to allow you to make tactical enhancements in service and sales rapidly.
Individual measures for maximizing quality
Evaluating Your Quality and Service Performance
Mystery Shopping Programs, flexible modules and many more reasons why IFH is the ideal partner for your quality assurance…
Pre- and post mystery shopping support (consistent support via email or telephone for any questions regarding the call evaluations)
Full ownership of an extensive reporting software including e.g.
- Company Reports
- Chain Brand Reports
- Target/Actual Reports
- Country Reports
- Written Summaries
Large variety of test models
Global presence in all key markets
Local mystery inspectors and variety in languages
Fast quality criteria customisation process
On-site consulting, training and coaching services