Because Customer Experiences and Revenue Generation Matter to the Success of Businesses
Expreienced Professionals of the Service and Hospitality Industry
Analysing the Gap,
Designing Customised Solutions
Focused Solutions To Boost Customer Experience, Conversions and Revenue Generation
Through Training, Mystery Shopping, Competitive Analysis and Benchmarking
30 YEARS OF EXPERIENCE IN THE SERVICE & HOSPITALITY INDUSTRY
At IFH we understand the hotel business and we understand people – we understand you need a proficient team to meet guest expectations, and deliver consistently on guest services. To do this you need to attract, develop and retain top talent and maximise your team’s performance.
That’s why IFH offers a series of vocation- based programmes specifically designed to make creation of winning teams easy. Built for the hotel industry, our programmes deliver best practice in Sales, Business Development, Revenue Management, Front Office Management, and Hotel managerial skills.
The power of our programmes is that we balance as much best practice and theory as time on case studies, role play and live examples. It’s a rigorous but exhilarating approach, and the success of our programmes is legendary.
WE ARE THE PIONEERS IN THE ART OF
WHY CHOOSE IFH?
Whether for a small, independently owned hotel or a multinational chain, IFH can provide revenue generating solutions thanks to its exceptional expertise:
IFH Team members have held management positions in the service industry in various areas of expertise.
The company has 30 years of experience in developing and successfully implementing service related concepts and processes.
IFH has both internally developed and exclusively licensed solution support software.
We are a full service, one stop provider of solutions: we offer a complete array of services provided by our own employees.