The IFH Mystery Shopping program for on-site-shopping or call shopping at the point of sales analyze your current performance from a customer’s point of view.

In addition to identifying strategic areas of needed improvement, the program also provides a variety of integrated tools to allow you to make tactical enhancements in service and sales rapidly.

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IFH provides you with management experts and certified trainers from the hospitality industry. ​

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All IFH Trainings have a clear focus on maximising revenue and/or profitability, increasing sales or enhancing your quality- and service standards. 

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Our key focus is making teams understand of need analysis and connecting with guests, to personalise a sale.